At Household Items Shop, we’re committed to providing premium home essentials with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We stand behind the quality of our products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging, tags, and labels must be included
  • Proof of purchase is required
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Bath & Shower Mats (once opened)
  • Bed Sheets & Bedlinen (if packaging seals are broken)
  • Cutlery and Drinkware
  • Chopping Boards & Worktop Savers (if used)

How to Return an Item

Follow these simple steps:

Step 1: Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name and reason for return
  • Preferred resolution (refund or exchange)

Step 2: Wait for approval (typically within 2 business days). We’ll email you return instructions.

Step 3: Securely package the item in its original packaging with all accessories.

Step 4: Ship to our warehouse (return shipping costs are the customer’s responsibility unless the return is due to our error):

Household Items Shop Returns
2091 Lynn Avenue
Cameron, US 54822

Refund Processing

Once we receive and inspect your return (typically within 5 business days):

  • You’ll receive email confirmation when your refund is processed
  • Refunds are issued to your original payment method
  • Processing times:
    • Credit Card/PayPal: 5-10 business days after processing

For exchanges, we’ll ship your replacement item once we receive the return. Shipping times follow our standard delivery schedule.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with:

  • Photos of the damage
  • Your order number

We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

We appreciate your trust in Household Items Shop for your home essentials needs!

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