At Household Items Shop, we stand behind the quality of our premium home essentials. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition as received
  • Item must include all original tags and labels
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • Bath & Shower Mats (once opened)
  • Bed Sheets & Bedlinen (if packaging seals are broken)
  • Cutlery and Drinkware (for sanitary reasons)
  • Chopping Boards & Worktop Savers (if used)

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Approval – Our customer service team will review your request and email you within 2 business days with return instructions.
  3. Package Your Item – Once approved, securely pack the item in its original packaging with all accessories and documentation.
  4. Ship Your Return – Include the return authorization form we provide and ship to our warehouse address (return shipping costs are the customer’s responsibility unless the return is due to our error).

Return Shipping Information

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee we will receive your returned item.

Our return address is:
Household Items Shop Returns
2091 Lynn Avenue
Cameron, US 54822

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we will process your refund or exchange. You will receive an email notification when this occurs.

Refund Timelines:

  • Credit Card/PayPal: 5-10 business days after processing (depending on your financial institution)
  • Original Payment Method: Refunds will be issued to the original payment method

For exchanges, we will ship your replacement item once the return is received. Shipping times for exchanges follow our standard delivery times (10-15 days for standard shipping, 15-25 days for free shipping).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Household Items Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind]
  • Preferred Resolution: [Refund/Exchange for [Product Name & Variant]]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Questions?

If you have any questions about our returns policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to ensure your complete satisfaction with our premium home essentials.

Last Updated: [Insert Date]